Rivo login: reaching your player account

Logging in to your account

1. Click "Log in" at the top right of the screen, from a desktop, phone or tablet.
2. Enter your credentials — the username or email address linked to your account, then your password.
3. Confirm two-factor authentication if you have enabled it. We strongly recommend that you do.
4. You are in — balance, history, active bonuses and VIP status follow you from one device to the next.

Creating an account

Registration asks for a mobile number, an email address, a username and a password. The account must be opened under your real identity: the name you declare has to match the documents supplied at verification, and a mismatch blocks withdrawals. The minimum age is 18, or higher where the law of your country of residence requires it.

One account per person, household, IP address and payment method is allowed. Creating multiple accounts to stack bonuses is detected and leads to their closure.

Forgotten password

Use the "Forgot password" link in the login window: a reset link is sent to the account's email address. If you no longer have access to that mailbox, only support can step in, after identity checks. Rivo will never ask for your password — not by email, not by chat, not by phone.

Keeping your account secure

A casino account holds a balance, payment methods and identity data: it deserves the same care as a bank account. Three settings cover most of the risk.

• Turn on two-factor authentication (2FA) in your account settings. It is the single most effective protection against a reused password.
• Use a unique password that you do not use anywhere else. A password manager will handle that for you.
• Never share your credentials. We will never ask for your password — not by email, not by chat, not by phone. Any such request is an attempted fraud.

Identity verification (KYC)

Verification is requested on your first withdrawal, and becomes mandatory beyond €2,000 in lifetime deposits. The expected documents are:

• a government-issued photo ID, front and back depending on the document;
• a selfie holding that document;
• a recent proof of address — bank statement or utility bill.

Processing usually takes around 48 hours. Getting this out of the way before your first withdrawal avoids any delay when it matters.

Common access problems

The page will not load

Clear your browser cache and cookies, then try a private window. Next, test another browser and another network — switching from Wi-Fi to mobile data, for instance. If the site loads on mobile data but not on Wi-Fi, the cause is local to your network, often DNS filtering.

"Incorrect credentials"

Check capitalisation and keyboard layout, then run a password reset. After several failed attempts a temporary lock may apply.

Account locked or suspended

An account can be suspended during a KYC review, following a self-exclusion, or where bonus terms are in question. Live support, available 24/7, will tell you the exact reason and what to do next.

Connecting through a VPN

Using a VPN or proxy that masks your real location is prohibited by the terms and can lead to your account being blocked and the balance confiscated. If you hit an access problem, contact support instead: a VPN would turn a harmless technical incident into a breach of contract.

Responsible gambling and self-exclusion

From your account you can set deposit, stake and loss limits as well as session duration limits. To go further, a self-exclusion of at least 30 days is activated by writing to support@rivo.casino from the account's email address. It takes effect once our confirmation is received and cannot be shortened or cancelled before it ends.

Frequently asked questions